When you do a progress note, you must also attach a verification of the session.
As a condition of Medicaid and insurance reimbursement, every billable service must be supported by both accurate documentation and a valid verification of the service provided. Session verifications help demonstrate that the service occurred as documented, at the date, time, and duration billed. These requirements are established by Medicaid, managed care organizations, and regulatory agencies, and are routinely reviewed during audits and investigations.
Please understand that the purpose of obtaining verifications is not because the agency distrusts its clinicians. Rather, verifications serve as an important compliance safeguard that protects our clients, our staff, and the organization by providing objective evidence that services were delivered appropriately. Proper verifications help prevent billing disputes, support the integrity of the clinical record, and ensure continued compliance with state and federal regulations.
Every progress note must be accompanied by a legitimate verification obtained in accordance with agency policy. Verifications must accurately reflect the actual service provided and should never be completed for services that did not occur or for a duration that does not match the actual time spent with the client.
Inna will not be able to process your note without this.
What kind of verifications are acceptable?
a paper-verification form - A1
the client can sign the progress note itself (use this option only if you know the client is technologically-savvy; they'll get an email to sign it - it will NOT show the entire note, just the time log) - A2
a screenshot of the Doxy.me date/time log
a text message showing the client's phone number (or partial phone number), showing that the client verified. Examples: Lisa was here on 5/10 for 1 hour, or Lisa was here on 5/10 from 2:10 to 3:10.
a screenshot of the client during the session, showing the computer's date/time (the time on the screenshot must fall between time spent in the session - e.g. if your session was from 2:10 to 3:10, then the time shown must fall in between those times. The client or may not cover themselves or turn-around for the screenshot.
our online verification form (the verification must show the client's email, and a copy of the signed form will be automatically emailed to the client after signing - only the client's email is acceptable to put in this form > Forms entered with someone else's email will be returned).